Live Chat: The Fastest Route
Tap the chat bubble in the corner of any page on laxmi365-npl.com or inside the app. Live chat is the quickest way to sort out login problems, questions about a pending deposit, or bonus queries.
If you're logged in, the agent can see your account details straight away, so you won't need to repeat your username.
Contact Form for Detailed Requests
For issues that need documents or a longer explanation, such as account verification, a disputed bet settlement or closing your account, use the contact form in the Help section. Choose the topic that fits best so your request reaches the right team.
You'll receive a ticket reference by email. Keep it handy, because it lets anyone on the team pick up your case without starting over.
Help with eSewa and Khalti Payments
When contacting us about a payment, include the date, the amount in NPR, the wallet you used and the transaction ID from your eSewa or Khalti history. A screenshot of the confirmation screen also helps us trace it quickly.
Wallet providers sometimes run maintenance, especially around busy festival periods like Dashain. If a transaction is delayed, please don't retry it several times. Contact us first so you aren't charged twice.
Before You Reach Out
Our FAQ covers registration, verification, bonus rules and withdrawal timing, and many questions are answered there within seconds. Double-check that the laxmi365 app or your browser is up to date, as this fixes most display glitches.
Support staff will never ask for your password, your wallet MPIN or OTP codes. If anyone claiming to be from LAXMI365 asks for these, end the conversation and report it to us.